Last updated: July 10, 2026
We want your FANTUCCI T-shirt to arrive correctly, fit the order you placed, and survive its journey through the postal wilderness. This policy explains cancellations, returns, replacements, refunds, and delivery problems.
✂️ Order Cancellations
You may cancel an order within 6 hours of placing it. To request cancellation, email info@fantucci.com and include your order number.
After the 6-hour cancellation period, the order may already be in production and can no longer be cancelled. Approved cancellations will be refunded to the original payment method. The time required for the refund to appear depends on PayPal, the card issuer, or the customer’s bank.
🔁 30-Day Returns
You may request a return within 30 days of delivery. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
To qualify for a voluntary return, the T-shirt must:
- Be unworn beyond reasonable fitting, unwashed, unaltered, and free from stains, odors, pet hair, or other signs of use
- Remain in its original condition with any original tags and packaging reasonably available
- Include proof of purchase or the FANTUCCI order number
- Be sent according to the return instructions provided by FANTUCCI
Do not send a return to the manufacturer or to an address printed on the shipping label unless we specifically instruct you to do so.
📏 Wrong Size or Color Chosen
A size or color selected by the customer is not considered a defect. An eligible unworn and unwashed T-shirt may still be returned within the 30-day return period, but the customer is responsible for the return shipping label and cost.
Please review the size information and selected color carefully before completing checkout.
🚫 Return Exceptions
Unless applicable law provides otherwise, we may decline returns for:
- Items returned after the applicable return period
- Items that have been worn beyond reasonable fitting, washed, altered, stained, damaged after delivery, or returned in an unsanitary condition
- Personalized or specially customized products, except where defective or where a mandatory legal right applies
- Items sent without first contacting FANTUCCI or sent to an unauthorized address
🛠️ Damaged, Defective, or Incorrect Products
If your T-shirt arrives damaged, has a manufacturing or printing defect, or differs materially from the product ordered, contact us within 30 days of delivery.
Eligible problems may include:
- An incorrect design, garment, size, or color supplied
- A materially misaligned or misplaced print
- A manufacturing defect or defective print quality
- Damage that occurred during shipping
- An item missing from the delivered order
Please include your order number, a description of the problem, and clear photographs showing the complete product and the defect. For shipping damage, include photographs of the packaging and shipping label when possible.
After reviewing the claim, FANTUCCI will determine the appropriate remedy. Depending on the circumstances and applicable law, we may provide a free replacement or a full or partial refund. Please do not return a damaged or defective product unless we specifically ask you to do so.
Minor differences between colors displayed on a screen and the printed or dyed product may occur because of display settings, garment batches, materials, and the printing process. Small variations that do not materially affect the product are not normally considered defects.
📭 Lost or Missing Shipments
If an order has not arrived by the end of the estimated delivery period, contact us within 30 days of the estimated delivery date. If an item is missing from a delivered order, contact us within 30 days of delivery.
We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or allow a reasonable investigation period. If the shipment is confirmed as lost, FANTUCCI will determine whether to issue a replacement or refund, subject to applicable law.
🏠 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible and within the 6-hour cancellation period.
If an order is lost, returned, or cannot be delivered because the address supplied at checkout was incorrect or incomplete, FANTUCCI may decline a refund or free replacement. If reshipment is possible, the customer may be required to pay the additional production and shipping costs, except where applicable law provides otherwise.
💸 Return Shipping and Refunds
For an ordinary return, including a return caused by the customer’s size or color choice, the customer is responsible for return shipping.
If the return is required because of a confirmed defect, fulfillment error, incorrect item, or shipping damage, FANTUCCI will cover reasonable return shipping when a return is requested.
Approved refunds for returned products are normally processed within 6 business days after the product is received and inspected. Refunds are issued to the original payment method. PayPal, card issuers, and banks may require additional time to post the credit.
🇪🇺 Statutory Withdrawal Rights
Customers covered by European Union or United Kingdom distance-selling rules generally have the right to notify us of their decision to withdraw from an eligible purchase within 14 days of receiving it and then return it within a further 14 days. Our voluntary 30-day return period gives additional time to request a return but does not reduce any mandatory legal right.
For legally required change-of-mind returns, the customer is normally responsible for the direct cost of return shipping. We will refund the product price and the original standard delivery cost where required by law. Any additional cost for an upgraded shipping method may be excluded. A deduction may be made for loss of value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by law.
⚖️ Statutory Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or restricted. If local consumer law gives you stronger rights, those rights will apply.
✉️ Contact Us
For cancellations, returns, damaged products, replacements, refunds, or delivery problems, contact info@fantucci.com. Please include your order number so we can help without first consulting an oracle.